Q: I've
emailed you and have not recieved a reply - why?
A: Only Australian sales or tech related enquiries
will be answered.
Depending on email volume, this may take a couple of working days.
Q: Do
you manufacture or wholesale any or all of the items on your pages?
A: No - we are retailers.
Q: Many
of the wood heaters are rated in squares for heating power - what's a square?
A: A square is 10' x 10' so to convert to sq/mts
multiply by 9.3
Q: Do
you send brochures through the mail?
A: Very rarely! generally only if the particular
brochure contains specific info not contained in these pages.
All brochures are available for download where? On the download page right
here!
Q: I
can't download the brochures - what's happening?
A: The easiest way is to right click the brochure
you want and select 'save link as' and save to your desk top
or the file of your choice. Because the brochures and info sheets are in PDF
format, you will need Adobe reader
to view them. If you don't have Adobe reader click on the icon near the top
of the page and download it - it's free
and easy to use. Then double click the brochure icon and it will open automatically.
Q: If I order
a heater, how long will it take?
A: Usually 4 to 5 working days although some
of the companies we deal with are quicker. Kent and Saxon products
can take up to 14 working days while Archer and Real Flame gas heaters are
generally about 10 working days.
Q:
If I am getting a product freighted to me, should I check it before signing
for it?
A: YES - Definately! If you suspect any damage
may have occured write 'Damaged' next to your signature on the consignment
note and let us know as soon as you can so we can get a replacement off to
you asap.
Q: I have a wood
heater that I want to convert to gas - do you do that?
A: No we don't.
