All gas fires should be installed by an accredited tradesman in accordance with local codes if any or to ANSI Z223.1 – 1992 and NFPA 54(88) and the requirements listed in the owners manual. All wood heater installations should be carried out by a licensed tradesman in accordance with AS 2918.

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frequently asked questions

Only Australian sales or tech related enquiries will be answered. Depending on email volume, this may take a couple of working days.

A square is 10′ x 10′ so to convert to sq/mts multiply by 9.3

Very rarely! generally only if the particular brochure contains specific info not contained in these pages.

All brochures are available for download where? You can find it the download links next to the product.

The easiest way is once you have selected the fireplace model you like, to view the fireplace model page. There will be downloads listed for each fireplace model selected. If any of the downloads are missing, please contact us and we can send the brochure to you via email.


Due to the current Covid-19 situation causing delays to shipments, the ETA could vary between the different brands we supply. If there is stock available with the manufacture, then orders could take roughly 1 to 2 weeks to arrive. We highly recommend you contact us at one of our stores so we can check the ETA with the supplier.

YES – Definitely! If you suspect any damage may have occurred write ‘Damaged’ next to your signature on the consignment note and let us know as soon as you can so we can get a replacement off to you asap.

No we don’t. Only way to change over from wood to gas is to replace existing wood firebox and fluing with a gas firebox and flue kit. 

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